Border Security

Make it easier to get help on the Trusted Traveler Programs web site

If you click the "NEED HELP" on the right side of the web page the link is https://help.cbp.gov/app/ask . That page has a huge banner but the entire content is "Invalid Page".

 

If you click "For help with

Global Entry, NEXUS,

SENTRI, FAST" at the bottom of the page the link is https://help.cbp.gov/app/answers/list/kw/Trusted%20Traveler%20Program/search/1 which also redirects to "Invalid Page".

 

i could find no way to report this problem on the web site. "Take an experience survey" doesn't have a category for "your web site has problems". The Submit a Complaint link on the invalid page was https://help.cbp.gov/s/complaints but that doesn't have a category for web site problems.

 

If there's a better way to report a web site problem than clicking here I couldn't find it.

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Idea No. 637