Open Data

Holistic Lost and Found Network (Cross-Industry, Worldwide)

It is estimated that over 9 BILLION items are lost worldwide every year. The risk of losing your item is especially high while traveling for multiple reasons like being distracted, rushing, massive crowds, etc.

 

Traveling today can be stressful – even more so if you lose an important item along the way. "Where did I lose it? Who could have found it? Where did the finder hand it over?" So the odyssey of finding the right point of contact ensues, which can feel like looking for the needle in a haystack. There are simply too many variables to consider. Perhaps you called the correct place already, but your item will only be logged in their system at a later date. If the place in question is still using outdated spreadsheets or other insular systems, it is quite possible you'll never find out about the emergence of your property.

 

Let's have a look at a concrete example. You just returned home from your trip. While unpacking, you notice the loss of your keys. Of course, you've used multiple means of travel and accommodation because those are just the times we live in. As a result, your keys could be at any of the following:

-TSA

- Customs

- Airport / Airline

- Ground Handler

- Public Transportation

- Municipal Lost and Found

- Police

- Lyft / Uber / Taxi

- Hotel

 

Most of these organization can only check their own inventory the moment you reach out to them. No callbacks, no ongoing queries. It is up to you to get in touch and find out the status of your lost item. Every day. Repeatedly. That's a lot of time-consuming work for everyone involved. Now imagine you switched planes during your return. That's just another airline, an additional airport, new police stations, foreign customs, TSA location, etc. for you to reach out to on your list.

 

The innovative solution of LostandFoundSoftware.com connects all Lost & Found locations into one holistic network through HaveItBack.com. Submit a report on or any of the connected organizations' websites and the network will automatically check all possible matches from all locations. Continuously!

 

As of writing these lines, our holistic network already has 9.5 Million found items in its database with hundreds of organizations worldwide connected directly through our innovative Lost and Found Software. Even public sites that aren't directly connected are integrated into the meta-system!

 

Let's say our unique Smart Matching algorithm identifies that the TSA at an airport you visited has an item matching your report, even though you submitted your claim to the airline you traveled with. We can then automatically redirect your inquiry to the TSA system. No matter the venue, our strive to create the perfect network that will lead you the right place.

 

On the other hand, organizations like the TSA do not only make sure their customers are satisfied using our solution. The agents' workloads are also decreased thanks to a number of unique features. No only do solely relevant cases pop up in their respective systems. By utilizing new technologies such as image recognition, registering found items has never been faster or easier – just take a snapshot of the item and your colleagues and customers are fully informed. The Handling Gateway integrated into the Lost and Found Software even takes care of the last mile by automating the return and payment process for the organizations returning the items.

 

The advantages for organizations (like TSA, airports, etc.) are considerable:

- Less inquiries for staff! (If the item hasn't been found or somebody else found it, staff will not have to expend time on the case.)

- Higher return rates – fewer inquiries – better matches! (All thanks to unique and powerful automation.)

- A better customer experience for your travelers! (They leave on a positive note with your organization even long after they've already returned home.)

 

In short: A Holistic Lost and Found Network decreases time and effort spent for all parties involved. Agents and staff process and return found items up to 90 % faster while saving costs. At the same time, travelers are much more likely to have their lost items returned.

 

Check out our solutions for yourselves:

For organizations: www.lostandfoundsoftware.com

For travelers: www.haveitback.com

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Idea No. 622