I have had only Dell PCs since 1995. I went on vacation & used library computers & when I returned to FL, I had forgotten my computer PW. Neither Dell nor Microsoft could get me on my own Dell PC. Only Geek Squad could with no PW at all. Why is it that anyone who knows my email name can get on to any one of my accounts by stating "forgot PW" & changing my PW? Especially when the PW's are connected to any accounts that have my credit card on them, anyone can thus steal my personal info & my credit card info & money. US needs to look to other western countries, and especially Israel, for how to use computers properly. Only US is hacked regularly. Microsoft needs help.